1. Introduction

PlayfulMinds ("we," "our," or "us") is committed to protecting your privacy and the privacy of children who use our games and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile applications (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services. By accessing or using our Services, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.

2. Information Collection

We collect several types of information from and about users of our Services, including:

2.1 Information You Provide to Us

• Account Information: When you or your child creates an account, we may collect a username, password, and email address (for parents only).
• Contact Information: If you contact us, we collect the information you provide, such as your name, email address, and the contents of your message.
• Payment Information: If you make a purchase, our payment processor collects payment information. We do not store complete credit card information on our servers.

2.2 Information We Collect Automatically

• Device Information: We collect information about the device you use to access our Services, including device type, operating system, and unique device identifiers.
• Usage Information: We collect information about how you use our Services, such as game progress, scores, and time spent playing.
• Log Data: Our servers automatically record information when you use our Services, including your IP address, browser type, and the pages you visit.

2.3 Information from Third Parties

We may receive information about you from third parties, such as other users, partners, or our affiliated companies.

3. Information Use

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative messages, such as confirmations, updates, and security alerts
• Respond to your comments, questions, and requests
• Provide customer service and technical support
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve the Services and provide content or features that match user profiles or interests

4. Information Sharing

We may share information about you as follows:

• With Service Providers: We share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• For Legal Reasons: We may disclose information if we believe that disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request.
• With Your Consent: We may share information with your consent or at your direction.
• For Business Transfers: We may share information in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell personal information of any users, including children, to third parties.

5. Children's Privacy

We are committed to protecting children's privacy online and complying with the Children's Online Privacy Protection Act (COPPA) and similar regulations worldwide.

5.1 Information Collection from Children

We only collect the minimum amount of personal information necessary from children to use our Services. This may include:

• A username (we encourage children not to use their real names)
• Game progress and preferences
• Device information for providing and improving the Services

We do not require children to provide email addresses, full names, or other contact information to use our Services.

5.2 Parental Consent

Before collecting personal information from a child under 13 (or the applicable age in your country), we require verifiable parental consent. We may obtain this consent through:

• Direct authorization via a parent's email
• Credit card verification for paid services
• Other methods permitted by applicable law

5.3 Parental Rights

Parents or guardians have the right to review, delete, or refuse further collection of their child's personal information. To exercise these rights, please contact us using the information in the "Contact Us" section below.

6. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data during transmission
• Regular testing and evaluation of the effectiveness of security measures
• Employee training on data protection and security
• Access controls and authentication procedures

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can ask us to delete your personal information in certain circumstances.
• Restriction: You can ask us to restrict the processing of your information in certain circumstances.
• Data Portability: You can ask us to transfer your information to another organization or directly to you.
• Objection: You can object to our processing of your information in certain circumstances.

To exercise these rights, please contact us using the information in the "Contact Us" section below.

8. Policy Changes

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if you have provided one) or by posting a notice on our website prior to the change becoming effective. We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices.

For changes to this Privacy Policy that affect children's personal information, we will obtain parental consent before using children's personal information in a materially different manner than was disclosed when the information was collected.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

PlayfulMinds
605 Expo Blvd, Vancouver, BC V6B 1V4, Canada
Email: [email protected]
Phone: +1 (437) 886-3153